Return Policy


Last updated May 31, 2022 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


 To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

  • Duncan Plants & Ponics
  • Attn: Returns
  • 6512 Bell McKinnon
  • Duncan, British Columbia V9L6C1
  • Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


 The following items cannot be returned or exchanged:

• Items that have been opened.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Please Note A 10% restocking fee will be charged for all returns. Sale items are FINAL SALE and cannot be returned. All returned items must be unopened and in original packaging QUESTIONS If you have any questions concerning our return policy, please contact us at:

  • 250-746-5591